General

How do I contact Augmento support?

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You can reach us through multiple channels: Email at hello@augmento.com for general inquiries, our live chat on augmento.com for quick questions (available Mon-Fri, 9am-6pm EST), scheduled video calls for project discussions via our booking page, and dedicated Slack channels for active partners and enterprise clients. For urgent technical issues during live events, enterprise clients have access to 24/7 priority support with guaranteed 15-minute response times.

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Where is Augmento based and do you work internationally?

Augmento is headquartered in Miami, Florida, with team members across Europe and Latin America. We work with clients globally — our platform supports multi-language experiences, international CDN delivery, and can comply with regional data regulations (GDPR, CCPA, LGPD, etc.). We've deployed campaigns across North America, Europe, South America, and the Middle East. Time zone differences are handled through async collaboration and dedicated account managers.