Find answers to frequently asked questions about our services, products, and processes.
Request formal data deletion through the platform's account management (most SaaS providers are obligated under GDPR's right to be forgotten). Verify deletion by confirming the tour URLs return 404 errors. For enterprise data, request written confirmation that all copies — including CDN caches, backups, and derivative datasets (floor plans, point clouds) — have been purged. Platforms like Matterport retain data according to their data retention policy, which you should review before uploading sensitive commercial scans.