Knowledge Base
Find answers to frequently asked questions about our services, products, and processes.
How does Augmento handle data privacy and security?
Security and privacy are foundational: all data is encrypted in transit (TLS 1.3) and at rest (AES-256), we're GDPR and CCPA compliant with full data processing agreements, user consent is collected via clear opt-in before any data capture, you own 100% of the data collected through your campaigns, we perform regular third-party security audits, our infrastructure runs on SOC 2 certified cloud providers, and we offer data residency options for EU-based clients.
How does Augmento handle first-party data collection?
In a post-cookie world, first-party data is gold. Augmento helps you collect it ethically through value exchange: fans willingly share their email, location preferences, and behavioral data in return for exclusive AR content. All data collection is GDPR and CCPA compliant with clear opt-in flows. Data is stored securely and owned entirely by you — we never sell or share your audience data. You get direct relationships with your fans, not rented ones.
Do I need explicit written consent from a tenant to publish a 360 virtual tour of their apartment?
In most jurisdictions, yes — especially if personal belongings are visible. Even where not explicitly required by law, best practice and risk mitigation strongly favor obtaining written consent before scanning occupied spaces. Some states and countries have specific statutes covering interior photography of occupied residences. Landlords should include virtual tour consent clauses in lease agreements and provide tenants advance notice to secure personal items.