Knowledge Base
Find answers to frequently asked questions about our services, products, and processes.
How does Augmento handle data privacy and security?
Security and privacy are foundational: all data is encrypted in transit (TLS 1.3) and at rest (AES-256), we're GDPR and CCPA compliant with full data processing agreements, user consent is collected via clear opt-in before any data capture, you own 100% of the data collected through your campaigns, we perform regular third-party security audits, our infrastructure runs on SOC 2 certified cloud providers, and we offer data residency options for EU-based clients.
How does Augmento handle first-party data collection?
In a post-cookie world, first-party data is gold. Augmento helps you collect it ethically through value exchange: fans willingly share their email, location preferences, and behavioral data in return for exclusive AR content. All data collection is GDPR and CCPA compliant with clear opt-in flows. Data is stored securely and owned entirely by you — we never sell or share your audience data. You get direct relationships with your fans, not rented ones.
How to securely delete proprietary spatial data and 3D models from third-party cloud hosting platforms?
Request formal data deletion through the platform's account management (most SaaS providers are obligated under GDPR's right to be forgotten). Verify deletion by confirming the tour URLs return 404 errors. For enterprise data, request written confirmation that all copies — including CDN caches, backups, and derivative datasets (floor plans, point clouds) — have been purged. Platforms like Matterport retain data according to their data retention policy, which you should review before uploading sensitive commercial scans.