Knowledge Base
Find answers to frequently asked questions about our services, products, and processes.
How does Augmento handle data privacy and security?
Security and privacy are foundational: all data is encrypted in transit (TLS 1.3) and at rest (AES-256), we're GDPR and CCPA compliant with full data processing agreements, user consent is collected via clear opt-in before any data capture, you own 100% of the data collected through your campaigns, we perform regular third-party security audits, our infrastructure runs on SOC 2 certified cloud providers, and we offer data residency options for EU-based clients.
How does Augmento handle first-party data collection?
In a post-cookie world, first-party data is gold. Augmento helps you collect it ethically through value exchange: fans willingly share their email, location preferences, and behavioral data in return for exclusive AR content. All data collection is GDPR and CCPA compliant with clear opt-in flows. Data is stored securely and owned entirely by you — we never sell or share your audience data. You get direct relationships with your fans, not rented ones.
How to automatically blur faces, reflections, and sensitive documents in a Matterport 3D scan?
Matterport includes automated face blurring in its processing pipeline. However, a critical vulnerability known as the "reflection risk" exists: while facial recognition algorithms blur faces and text in direct view, they frequently fail to detect and blur the same content reflected in mirrors, glass tables, window panes, and TV screens. A resident's face blurred in direct view can remain fully visible in a nearby mirror's reflection, along with any sensitive documents or screens reflected in glass surfaces throughout the property. Best practice: manually review the entire scan for reflective surfaces and either re-scan those areas with reflections covered, or use Matterport's editing tools to manually patch sensitive areas.