Knowledge Base
Find answers to frequently asked questions about our services, products, and processes.
How does Augmento handle data privacy and security?
Security and privacy are foundational: all data is encrypted in transit (TLS 1.3) and at rest (AES-256), we're GDPR and CCPA compliant with full data processing agreements, user consent is collected via clear opt-in before any data capture, you own 100% of the data collected through your campaigns, we perform regular third-party security audits, our infrastructure runs on SOC 2 certified cloud providers, and we offer data residency options for EU-based clients.
Can a high-resolution 3D real estate tour be used by criminals to facilitate identity theft or social engineering?
Unfortunately, yes. The detailed spatial data in 3D tours can expose: security system layouts and camera positions, lock types and entry point vulnerabilities, daily routine indicators (schedules on whiteboards, calendars), and personal identity data (mail, documents, prescription labels). While the primary purpose is legitimate property marketing, the granular detail provides a comprehensive intelligence package that could be exploited for burglary planning, identity theft, or social engineering attacks.
How to securely delete proprietary spatial data and 3D models from third-party cloud hosting platforms?
Request formal data deletion through the platform's account management (most SaaS providers are obligated under GDPR's right to be forgotten). Verify deletion by confirming the tour URLs return 404 errors. For enterprise data, request written confirmation that all copies — including CDN caches, backups, and derivative datasets (floor plans, point clouds) — have been purged. Platforms like Matterport retain data according to their data retention policy, which you should review before uploading sensitive commercial scans.